FAQ
Q :
How do I make an order?
A :
To place an order, please let us know the item no/s of the favor/s that you are interested in, quantity required and the date of the event. This can be done through SMS or call us at 08788 600 9016/ 08788 600 9015, email at info@somethingblue.asia or simply fill out our customer's enquiry form.

Q :
Can I personalize my Favors?
A :
Yes, you can definitely personalize your favors. We personalize ribbons; packaging boxes; print out messages/names (on some favors) and also Thank You tag. All of the personalization will be an additional cost.

Q :
What is the Minimum Order Quantity?
A :
The Minimum Order Quantity is 100-300 pieces depending on the favor collections. For further information, please contact us for details.

Q :
Other than wedding favors, does Something Blue do favors for other events?
A :
Yes, we do cater for your other special events. You name it Bridal shower, baby showers, anniversaries, birthday, company events and many more.

Q :
Does Something Blue do delivery?
A :
Yes, we do. All orders will be delivered to your doorstep. Free delivery within Jakarta area only.

Q :
Can Something Blue deliver outside of Jakarta?
A :
We deliver to most of cities within Indonesia with an additional delivery charge. Please contact us for charges and more info.

Q :
How do I make the payment for the favors ordered?
A :
A 50% non-refundable deposit is required to place an order. The remaining balance will due 2 weeks prior to the agreed delivery date. We accept payment in the form of cash or direct bank payment. Where goods are ordered at short notice, 100% of the balance is to be paid in full and is non-refundable.

Q :
Is there cancellation charge if I cancel my orders?
A :
Yes. Your 50 percent deposit is non-refundable. Cancellations will only be accepted within 24 hours after placing your order.

Q :
Will I get the exact favors as pictured?
A :
Every effort will be taken to ensure that the favors ordered are as exact as they appear on the website. Although due to the personal nature and the hand customed quality of the favors, please bare in mind that colours and size may vary.